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Warranty
Hardline Limited Warranty
3 years parts and labor and 5 years compressor on refrigeration, with warranty work done by authorized service companies in your community.
Coverage by product line
Warranty work is handled by trusted brick-and-mortar service companies in your community, dispatched or authorized by Hardline Warranty Support.
| Product line | Parts & labor | Compressor |
|---|---|---|
| Reach-in refrigerators and freezers, undercounters, worktops, prep tables | 3 years | 5 years |
| Merchandisers, back bars, display cases | 3 years | 5 years |
| Countertop and small refrigerated units | 1 year | 1 year |
| Powered food prep equipment: meat slicers, meat mincers, bone saws, vegetable cutters, food cutting machines, mixers and cutting mixers | 1 year | Not applicable |
| Manual food prep equipment: hamburger presses, tomato cutters and sausage cutters | 1 year, parts only | Not applicable |
| Countertop cooking and buffet equipment: fryers, soup kettles, bain maries, coffee urns, beverage dispensers and chafing dishes | 1 year | Not applicable |
| Replacement parts sold separately | 90 days from invoice, parts only | Not applicable |
Coverage starts on the date equipment ships from Hardline, with up to six months of distributor stock time added when the claim includes dated proof of sale.
Labor includes standard straight-time labor and travel up to 100 miles round trip. Extended compressor coverage is for the compressor part only.
Before any repair, contact Hardline Warranty Support for a warranty authorization number. Work done without one is not covered.
Not covered: food prep wear items such as slicer and saw blades, mincer plates and knives, cutting discs, belts and mixer agitators, unless defective on arrival.
Territory: equipment sold and used in the continental United States and Canada.
Warranty Support: 1-888-789-4118 · service@hardline-usa.com. This is a summary; the Hardline Limited Warranty governs, including exclusions and claim steps.